Shipping & Returns

We want you to love every purchase from Maxwell James. If something isn't quite right, we're here to make the process simple.

Shipping

We work hard to process and ship your order as quickly as possible.

Please note:

Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Shipping and handling charges are non-refundable.
Original shipping costs are not refunded on returned orders.
Customers are responsible for return shipping costs unless an item arrives damaged or we made an error with the order.

If your order arrives damaged or you receive the wrong item, size, or color, please contact us within 48 hours of delivery. We'll make it right and cover any associated shipping costs.

Returns & Exchanges

We gladly accept returns for store credit or exchanges within 14 days of delivery.

To qualify for a return, items must:

Be unworn, unwashed, and in their original condition.
Have all original tags attached.
Be free of makeup, perfume, deodorant, pet hair, or any signs of wear.

Once your return has been received and approved, your store credit will be issued via email.

Final Sale

The following items are final sale and cannot be returned or exchanged:

Handbags
Jewelry
Hats
Hair accessories
Gift cards
Sale merchandise
Any item marked Final Sale

How to Return or Exchange an Item

Please include the email address used to place your order inside your return package.

If you're requesting an exchange, please note the size you'd like to receive on your original packing slip.

Mail all returns to:

Maxwell James
137 Kings Highway East
Haddonfield, NJ 08033

Gift Card Purchases

If all or part of your order was purchased using a gift card, any eligible store credit will be returned to that same gift card whenever possible.

Questions?

If you have any questions regarding shipping, returns, or exchanges, we'd love to help.

Please contact us at Tammy@maxwelljamesjeans.com and a member of our team will get back to you as soon as possible.